First point of contact for customer inquiries and problems
Solving simple and common problems
Forwarding of complex problems to 2nd level support
Examples: Check power and internet connection, reboot system
Jurisdiction: End customer or integrator
Second level
Responsible for resolving complex issues that cannot be resolved by first level support.
Creation of temporary solutions to maintain the customer's business processes.
Examples: Reconfiguration network and media player, firmware update
Jurisdiction: Integrator
Third level
If the system fails to run despite reconfiguration and updates, third-level support is provided.
Development and implementation of durable solutions.
Examples: Adaptations to software or hardware
Jurisdiction: Integrator (supported by distributor / manufacturer)
Our support offer
You need our help with your digital signage project? Our team will be happy to help you. Contact us so that we can solve your problem as quickly and easily as possible. We are also happy to find solutions for more complex problems. We distinguish between the following types of support.
Support types
Free support
Detailed discussion of CMS programming in case something doesn't work out as desired.
Joint review of potential causes of failure if a system is not running.
Free support
Form of support: By phone
Time frame: Approx. 30 min.
Paid support
Testing and adjustment of programming.
Preliminary exchange with extensive tests or clarifications to solve the problem.
Paid support without guarantee of success
Form of support: Online Meeting, Remotely, In Person, etc.
Time frame: Is estimated and offered in advance.
contact support
Do you need help? We would be pleased to support you in finding a solution.